Returns Information

Returning Goods or Faulty Goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Returns of inflatable goods: Inflatable items are warranted for manufacturing faults. If the item was faulty when purchased or fails on inflation we will replace it. If there is a fault e.g. a small hole or bad seam joint and you can locate it we ask that you cut around the fault and post just that piece to us. We will send a replacement. If you can not locate the leak then cut around the inflation valve and just send that. This means that you do not have to return the entire item, particularly helpful in the case of large items. Faults with inflatable items must be notified within 7 days of delivery.

Returns of Pool Pumps: In the case of pool pumps the warranty is with the manufacturer. We can send the pump off for inspection and if there is a manufacturers fault you will be refunded. Faults with pumps must be notified within 7 days of delivery.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.