Refund of orders Complaints Cancellation
You have the right to cancel your order up to 7 working days after receipt with out giving a reason. The items must be returned in the unopened, unused condition. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge (see our section Goods Returned) Please note that goods being returned after the 7 working days which are not faulty will incur a restocking charge of 15%.
We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute.